Services and pricing | Business Coaching

What we offer

One-to-one owner coaching

This is our core service and the one most clients start with. You get a dedicated coach (Diana or Tom) who meets you every two weeks for 75 minutes. Sessions are structured around your 90-day action plan, but the agenda is always driven by what matters most to you that fortnight.

Between sessions you have email access to your coach for quick questions. We also maintain a shared task board where actions, notes, and deadlines live so nothing gets lost between conversations.

What is included:

Initial 2-hour business diagnostic
90-day action plan (refreshed each quarter)
Six fortnightly coaching sessions per quarter
Email support between sessions (response within 4 hours on weekdays)
Shared task board and session notes
Quarterly review with updated plan

This service suits owners who want ongoing accountability and a thinking partner. The typical engagement lasts two to four quarters.

Business owner during a video coaching session

Pricing and margin review

A standalone project for owners who suspect they are leaving money on the table but don't know where. We analyse your pricing across every product or service line, compare it to market benchmarks, and identify specific changes that can improve gross margin.

This is a four-week engagement. In week one we collect your price lists, cost data, and customer contracts. Weeks two and three we analyse and model scenarios. In week four we present our findings and a recommended price adjustment plan, including how to communicate changes to customers without losing them.

What is included:

Full pricing audit across all service or product lines
Competitor and market benchmark analysis
Margin improvement model with three scenarios (conservative, moderate, aggressive)
Customer communication templates for price changes
One follow-up session 30 days after implementation

Clients who have completed this review have seen gross margin improvements ranging from 4% to 18%, depending on how far below market their original pricing sat.

Operations audit

If your business feels chaotic despite having good people, the problem is usually process. We spend two days inside your operation (on-site or virtual, depending on the business type) observing how work actually flows from customer enquiry to delivery and payment.

We document what we see, identify where time and money are leaking, and deliver a prioritised list of fixes. Each fix comes with an estimated implementation time and expected impact.

What is included:

Two full days of observation and interviews with your team
Process maps for your three to five core workflows
Gap analysis: where the process breaks, why, and how often
Prioritised improvement plan with estimated time-to-implement
Template documents (checklists, handover forms, standard operating procedures) for the top three fixes

This service works well as a precursor to ongoing coaching, because it gives us a clear map of where to focus.

Operations consultant observing a warehouse team

Leadership development for owner-managers

Running a business and leading a team are different skills, and most owners learned the first one on the job without much help on the second. This service focuses specifically on how you manage people: giving feedback, running meetings, delegating effectively, handling conflict, and making hiring decisions you don't regret six months later.

It runs as a series of six sessions over three months, each focused on a specific leadership skill. Between sessions you practise what we covered with your actual team and report back on what happened.

What is included:

360-degree feedback survey with your direct reports (anonymous, we compile and present the results)
Six structured leadership sessions (90 minutes each, fortnightly)
Session topics: delegation, feedback, meetings, hiring, conflict, culture
Practice exercises between sessions with debrief
Written leadership development plan at the end

Strategy day

A full-day intensive session for owners who need to make a big decision or reset their direction. We use this format when a client is considering a major investment, entering a new market, restructuring their team, or preparing the business for sale.

The day runs from 9:00 to 16:30 with breaks. We prepare in advance by reviewing your financials, market data, and any research you have done. During the day we work through the decision systematically: what are the options, what does each one cost, what are the risks, and what needs to be true for each option to succeed.

You leave with a written decision brief and, if you choose to proceed, a 90-day implementation plan.

What is included:

Pre-day preparation (2 hours of our time reviewing your materials)
Full-day facilitated session (in person at our office or a venue of your choice)
Written decision brief with options analysis
90-day implementation plan if you decide to act
One follow-up session 30 days later to check progress

Strategy day session with charts and sticky notes

Pricing overview

All prices are quoted excluding VAT. We invoice monthly in advance for ongoing services and at the start of the engagement for project-based work.

Service	Duration	Price
One-to-one owner coaching	Per quarter (6 sessions)	£2,400
Pricing and margin review	4 weeks	£1,800
Operations audit	2 days + deliverables	£2,200
Leadership development	3 months (6 sessions)	£2,100
Strategy day	1 full day + follow-up	£1,500

Clients who combine two or more services receive a 10% discount on the total. We also offer a monthly payment option for ongoing coaching at £850 per month (minimum three-month commitment).

Which service is right for you?

If you are not sure where to start, here is a rough guide based on what we hear most often from new clients.

You have a profitable business but feel stuck at a revenue ceiling: start with the one-to-one coaching. The diagnostic will tell us what is holding you back, and we will work through it together over a quarter or two.

Your margins have been shrinking and you haven't changed prices in over a year: the pricing and margin review is the fastest way to see a measurable return. Four weeks of focused work, and you will have a clear plan for recovering lost margin.

Your team keeps making the same mistakes and you spend too much time fixing things: the operations audit will show you exactly where the process breaks and give you the tools to fix it.

You have recently grown your team past five people and managing them is harder than you expected: the leadership development programme will give you practical skills you can use immediately.

You are facing a big decision (acquisition, new location, exit) and want structured thinking before you commit: book a strategy day.

Still unsure? Call us on +44 1409 508529 or email [email protected]. The discovery call is free and takes 30 minutes.